1 reviews | Active since Jan 2014
No feedback on order placed
Placed an order for a smart device Monday morning at about 9 am, urgently needed a replacement phone. Completed everything online, accepted the application with a reference number. Called Tuesday to follow up, it was explained FNB will contact me within 1 or 2 days.
I placed a separate order today also online, Wednesday, and got a order number and a call to confirm delivery in a matter of an hour. When I asked about the previous order, FNB explained it was empty, I was transferred to sales to place a new order, 40+ minutes, now waiting for delivery.
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Lucas ,
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction .
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Kind regards,
Good Day Lucas ,
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction .
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Kind regards,