No feedback on my query

Hi, I would to express how disappointed I am with FNB Online Banking, I have been having an issue now for over 3 weeks where I am unable to reset my password so I can login, I called in 3 weeks ago and the lady I spoke to said that I should delete all my saved passwords on my laptop and restart my machine which I did and gave it a couple of days but still I was getting the same issue, I then called in last week and spoke to a gentleman unfortunately I don't remember his name and he also tried to assist me and he also couldn't help me and he ended up logging a call for me and said I should get feedback in 24-48 hours, it has been over 4 days and I am still waiting for feedback, I cannot do my banking or update my profile because of this, I have been a client of FNB for over 5 years and now have a Business Acc with them as well but if this is the service I will be getting I think I may need to reconsider my options because there are other options out there....Can I have my issue resolved ASAP.