No feedback on my online query regarding internet

Some time back I did an enquiry via online banking app enquiring about FNB's Internet Packages.<br> <br> As expected, I received no reply until 2 weeks later a lady phoned me and asked if anybody had attended to my query. My reply was that nobody has bothered to reply to me.<br> <br> She wanted to give me details and I said I was driving and could not speak at that point in time.<br> <br> I gave her my email address which FNB already have on record and requested she send me information about the internet packages on offer.<br> <br> Needless to say, now a further 2 weeks later and I have received no information whatsoever.<br> <br> As usual FNB, your service just continues to deteriorate.