1 reviews | Active since Oct 2013
No feedback on my ***** case
<p>I opened a case of ***** (Ref: RR ********** 879) on the 13th June and submitted required documents on the 14th of June. I was told the case normaly takes a month. Today is the 19th July and I havent got any feedback from FNB. I have tried calling the ***** department ( ********** 444) and I was told to call ( ********** 444, ********** 121, ********** 578) with no help from all those numbers. I have sent emails to ********** and ********** and no one has contacted me [The auto reply said I will be contacted within 24 hours and its been a week now]. </p> <p>I hardly use Hellopeter but now I don't have any choice. I'm really disapointed with FNB since this is on my Business account. </p>
Good day mulaloray,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert in Business ***** to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is 965833.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day mulaloray,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert in Business ***** to provide you with feedback around the options available to you regarding your concerns.
We apologise for any inconvenience caused. Your reference for the above complaint is 965833.
Kind Regards
Complaints Resolution
Melinda Duvenhage