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shaniel H

1 reviews | Active since Nov 2017

10 Nov 2017, 15:35

NO FEEDBACK ON MY CREDIT CARD COMPLAINT

I put a complaint yesterday with regards to my complaint, i even sent an email to the CEO regarding my frustration, i got a call yesterday morning saying someone is dealing with my complaint till now i have not received any response, i a so disgusted with FNB to be with this bank for so long, to have R20000 of my wages going in your account and you cant even help me with a credit card for even R1000

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2017, 15:52
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)