No feedback on missing payment

<p>I made a payment to a beneficiary on 20/03. On the 24/03 the person had still not received the funds so I called FNB to check. I was advised that the turn around time was 3 days but was delayed due to the public holiday and that the payment would clear on that day and reflect in the Absa account the following day. Reference number Rv ********** 2503.</p> <p>On the 29/03 the beneficiary had still not received the funds so I called in again. The person I spoke to said that there were no notes of my previous conversation and my reference number was only a reference to pull the call. The person I spoke to said she would log a query and I would get feedback withing 48hours. I then received an email with reference CRM: ********** ********** 9.</p> <p>On 31/03 I received an e-mail stating "Please be advised that the recipient received the money on the: Funds received on the 20/03/2017." I checked with the recepient and she had not received the funds so I responded to the e-mail explaining that the reaon for the query was that the recepient had not received the funds on the 20th and all I got was a response with another reference number "Your request is in process (CAS- ********** -V5G3Q3) CRM: ********** ********** 8." From the 31/03 until yesterday 11/04 I had still not received any feedback. I sent a follow up e-mail only to be sent yet another reference number Your request is in process (CAS- ********** -F1G0K1) CRM: ********** ********** 0.</p> <p> </p> <p>This is unaccpetable. To date nobody from FNB has bothered to call me!!! It has been almost 4 weeks since I made the payment and 3 weeks since I queried it!!</p> <p> </p> <p>Can somebody actually do their job and resolve the query instead of sending me useless reference numbers. I have paid this beneficiary before and she got the funds and I have confirmed the account details with her, all is correct.</p> <p> </p> <p>This is such pathetic service really!!! What exactly is the purpose of this supposed "dedicated team of bankers" if they're not going to assist?</p> <p> </p>