NO FEEDBACK ON LOAN APPLICATION

I AM WRITING THIS ON BEHALF OF MY HUSBAND THULANI KUBEKA WHO WAS AT THE BRANCH OVER 3 WEEK TO APPLY FOR A PERSONAL LOAN AND HE WAS INFORMED THAT HE QUALIFIES FOR A PERSONAL LOAN AMOUNT OF R...... AND CREDIT CARD AMOUNT OF R.... WHICH HE RECEIVED AN SMS 2 DAYS LATER TO COLLECT THE CREDIT CARD WITH THE PROMISED AMOUNT ,,WAS TOLD LOAN APPLICATION WOULD FOLLOW IN A DAY OR 2,A WEEK WENT BY HE WENT TO SOUTH GATE BRANCH TO FIND OUT HE WAS INFORMED SARS DOCUMENT WAS MISSING HE WENT TO SARS AND CAME BACK AND HE WAS TOLD ALL IS IN ORDER,,A WEEK WENT BY NOTHING HAPPENED HE WENT TO THE SOUTHGATE BRANCH AGAIN AND WAS TOLD BY THE TELLERS THAT ON THEIR SIDE ALL IS WELL THEY HAVE NO IDEA WHY IS HE NOT RECEIVING HIS MONEY COZ THERE ARE NO ERRORS ON THEIR SIDE,THEY CALLED THE LOAN DEPARTMENT AND MY HUSBAND AS HE SAYS HE SPOKE TO A WHITE GENTLEMAN WHO TOLD HIM HE NEEDS TO SPEAK TO HIS MANAGER ,,THEN AFTER 10 MINS HE WAS TOLD THAT THE LOAN IS APPROVED AND HIS MONEY WILL REFLECT SHORTLY ON HIS ACCOUNT..THAT WAS 2 WEEKS AGO AND NOTHING STILL,WHICH IS THE REASON WHY I FEEL THE NEED TO INTERVENE ON THIS MATTER AS HE IS BEING TAKEN FROM PILLAR TO POST ,,THE *** IS Always engaged,,the service is bad,