No feedback on issues raised months ago

I have raised an issue with regards to the virtual card feature on the FNB app to my banker 3 months ago, and when asked for feedback 2 weeks ago, he did not have any.

I afforded him the opportunity to provide me with feedback, which he has still failed to do.

It is really not a customer's responsibility to chase bankers up for feedback - they should be keeping you informed every step of the way, and this has not happened.