1 reviews | Active since Nov 2011
No feedback on insurance claim
I submitted an insurance claim over a week ago. I had to phone yesterday and was casually informed that I needed to have sent in a claim form. Nowhere was this mentioned before. I sent it off last night. Still no response from Fnb about taking my car in. I’m driving a vehicle that looks like ****. Process my claim. Alternatively send me the details of the ombudsman so I can take this further
Good Day
Rashmi-thomas,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Rashmi-thomas,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***