No feedback on future use application for over a month.

I app**** for a future use application on the 15th of November. Today is the 19th of December and I am yet to get an outcome of my application. I have followed up 3 times and have been basically told 3 times by 3 different consultants that the sales person (Lifuno Rasimula) did not process my application since the 18th of Nov. I have also been told by these consultants that my application has been escalated to Lifuno Rasimula's manager Preshlin Murugan. I have not heard back from Lifuno or Preshlin which means I have basically received no assistance even with following up via phone call. The consultant I spoke to today says that it is not the call centre's job to follow up on calls raised. He also explained their internal FNB escalataion process to me which is completely irrelevant because clearly the process does not work.

This service has been greatly disappointing to say the least and it is unfortunate that no one seems to care despite the crazy bond and banking fees I pay to this bank.

It took a matter of hours to get my bond approved but it takes over a month to get one little application attended to? This is very poor service and the lack of accountability is shocking.