No feedback on Frozen Account

Please assist with account that was frozen due to a Standard Bank inquiry.

Account Owner: Mbuyiseni Allen Buthelezi Account Number: ID Number : Contact Number:

The account was frozen on 23/10/2018 with the inquiry resolved on 24/10/2018.

We have been trying to get help from FNB branches Verulam and Gateway who have alerted that the investigator dealing with this inquiry is Nthabiseng and she is the one who can provide assistance needed.

Nobody has been able to get hold of Nthabiseng and the account is still frozen after 4 days of inquiry closure. Can we get someone from FNB to act on this immediately as it is unreasonable to freeze the account with no valid feedback provided.