IM
Itumeleng M
1 reviews | Active since Nov 2017
16 Apr 2019, 15:58
No feedback on credit card application
I completed a telephonic application for a credit card on 5 April 2019. I was instructed to send additional supporting documents to ********** to finalize my application, however I have received no feedback.
I called the customer care line and was instructed to include my ID number in the email subject to ensure the documents are received, which I did, but still no feedback.
I keep receiving sms's saying I must submit outstanding (which I have already done) however I still receive no feedback.
I wanted to join FNB as it claims to offer great customer service however I am disappointed, at inception. 3 weeks still no credit card!
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Apr 2019, 16:33Good Day Itumeleng Moema
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply16 Apr 2019, 16:33
Official
Good Day Itumeleng Moema
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***