No feedback on a complaint

Good day. I sent and email via *** on 26 July 2024 requesting a review on my monthly account fee. As per their automated reply, I waited the 48 hour response time, but got no feedback. I again sent an email and my request was acknowledged by Stephen Gobile of Personal and Private Services Recovery on the 31st of July 2024 who confirmed that he will get back to me. I have still not heard anything despite futher emails to both CARE and PPSR. I was an FNB Employee for many years and cannot believe, that as a customer wih my entire portfolio with them, that I am treated this way. Shocking service!! I called the call centre, the call was ended and I am still waiting for the lady I was talking to to call back. But I know this will not happen either. Very disappointed in their *********** staff and complete lack if service. Kind regards Michelle Liebenberg