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RAEESA A
1 reviews | Active since Dec 2015
22 Feb 2022, 09:37
No feedback on a case for over a month. What customer service??????????
I have been trying to get a resolution on case number R*** for the last month. I have to keep following up on the chat to find out what is going on. I have been through countless number of agents saying the same thing - the consultant will call me to explain the resolution. This is pathetic customer service, having a premium account means nothing - there is no value for the R229 bank fees every month. Definitely already shopping around to change my bank to suit my needs!!!!
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RAEESA A's updateReviewer Update
24 Feb 2022, 09:42Good day. As per your last response, you advised that someone would contact me. To date I have not received a call to explain the delays on your part. This is quite unprofessional and appalling as to how you treat loyal customers.
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RAEESA A's update24 Feb 2022, 09:42
Reviewer Update
Good day. As per your last response, you advised that someone would contact me. To date I have not received a call to explain the delays on your part. This is quite unprofessional and appalling as to how you treat loyal customers.