EP
Elizabeth P
1 reviews | Active since Feb 2023
16 Feb 2023, 07:41
No feedback of our application
Me and my husband apply fot the funds available in our housebond to be paid out in to my husband cheque account. We complete all the necessary documents but still up to date this matter is outstanding. Reference giving by the consultant is *** and the person working with ou application is Chantel Erasmus
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Elizabeth P's updateReviewer Update
16 Feb 2023, 09:25I contact FNB AGAIN THIS MORNING AFTER HOLDING FOR NEARLY 20 MINUTES ON THE PHONE THE FNB CONSULTAND INFORM THE REASON FOR DELAY IS THEY WERE WAITING FOR THE BILLING DATE BUT THE PREVIOUS TIME I CALLED THEY INFORMED ME THAT I MUST JUST UPDATE MY CONTACT DETAILS. EVERY TIME THERE IS A NEW EXCUSE NOT TO DO THE PAY OUT. THIS IS EXTREMELY POOR POOR SERVICE
EP
Elizabeth P's update16 Feb 2023, 09:25
Reviewer Update
I contact FNB AGAIN THIS MORNING AFTER HOLDING FOR NEARLY 20 MINUTES ON THE PHONE THE FNB CONSULTAND INFORM THE REASON FOR DELAY IS THEY WERE WAITING FOR THE BILLING DATE BUT THE PREVIOUS TIME I CALLED THEY INFORMED ME THAT I MUST JUST UPDATE MY CONTACT DETAILS. EVERY TIME THERE IS A NEW EXCUSE NOT TO DO THE PAY OUT. THIS IS EXTREMELY POOR POOR SERVICE
EP
Elizabeth P's updateReviewer Update
16 Feb 2023, 14:53Shantel Erasmus that is working with my application phone me and said they can not do the payout as my account is in arrears. I informed her when I apply my account was not in arrears and every month after my bond is deducted from my salary I pay the arrears It seems like every time there is a new excuse not to assist me. I then transfer the money that is in arrears immediately. When I phone again they inform me they can see I paid the money but the system must update first then tomorrow they can proceed with my application. This is really extremely poor service and I can not believe FNB WIN A AWARD WITH SUCH SERVICE
EP
Elizabeth P's update16 Feb 2023, 14:53
Reviewer Update
Shantel Erasmus that is working with my application phone me and said they can not do the payout as my account is in arrears. I informed her when I apply my account was not in arrears and every month after my bond is deducted from my salary I pay the arrears It seems like every time there is a new excuse not to assist me. I then transfer the money that is in arrears immediately. When I phone again they inform me they can see I paid the money but the system must update first then tomorrow they can proceed with my application. This is really extremely poor service and I can not believe FNB WIN A AWARD WITH SUCH SERVICE