No feedback. No update. No further communication. No actioning of status updates on my profile

I wrote a complaint here previously where I was decline for something because apparently I have a credit card in arrears when my credit card was paid up and closed years ago. I received communication from Fnb’s complaints department asking for my documentation so they can do a manual application. I sent all those things, and it’s now been a week later and multiple emails requesting an update and absolutely NO feedback is being giving. My emails are being completely ignored!!!!!! What’s the status of my application and what is the update on the status showing that I have a credit card in arrears when I have paid up and closed my credit card YEARS AGO!!!!!!!!! this is going to prevent me from applying for home loans or anything important because FNB refuses to attend to this issue WHICH SHOULD NOT BE AN ISSUE CAUSE I DO NOT HAVE ANYTHING IN ARREARS!!!!!!!! Fnb what the hell????? I’ve always loved your service and your offerings. Made things so convenient, that’s why I am this extremely frustrated, irritated and disappointed that this is happening now. Can someone please give me an update on the 2 requests. My application status and the removal of the status that shows I have a credit card in arrears!!!!