No Feedback & No Support

I honestly cannot believe the disappointment that is FNB's client support. Blown away is what I am.

In any case, here we go again, endless attempts to get some service.

Please may a paying customer get support concerning the following?

No feedback. I still haven't received further input on my previous Hellopeter ticket with FNB. Reference number: ***NF. I STILL need to know what the hell is happening with my credit card.

I requested a downgrade on my platinum account. I want to know what is happening with this. I haven't received a drop of communication on this matter since I cancelled it last week Monday.

I will continue to submit reviews until you give me the service that I am paying for every month.