No Feedback, No resolution

Ffg ref numbers have still not been resolved ********** Q, ********** NF. This is regarding a personal loan ITC update, which FNB claim to have done but WILL not provide the proof that the request was completed!! This is after a Hello Peter Complaint, Direct Complaint with FNB, requested assistance from their Facebook Page and still no response, every follow up sent ignored!! You do not even deserve a one star rating!! FNB has gone down the drain with their customer services and communication.