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Item: FNB (First National Bank)
Rating: 1
Author: Trevor D

I have been with FNB for 40 years - not that it means anything anymore - BUT - I do international forex trading with an overseas company - I have made 3 withdrawals - $50 credited to my account in 3 days - $50 in 5 days - now $100 which has since Dec 14 2017 - not been credited to my account - My Trading Platform Company have given me ARN numbers to prove the withdrawal and transfer - I have emailed Private/Premier/Forex/Branch - I did branch as head office said I must - AND STILL NO CREDIT NO RESPONSE NO NOTHING FOR MY MONEY TO BE DEPOSITED, ALTHOUGH I HAVE ARN NUMBERS - SUCH A PITY

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

15 Jan 2018, 08:51

Hello sablelodge ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

FNB (First National Bank)'s reply15 Jan 2018, 08:51

Official

Hello sablelodge ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Trevor D's updateReviewer Update

28 Mar 2018, 11:14

Lol FNB are worse than ****s - we just keep on getting debited with ****s - FNB never reverses them - and just keeps sending You reference numbers - excuses - additional requirements - NO ACTION AT ALL

Trevor D's update28 Mar 2018, 11:14

Reviewer Update