1 reviews | Active since Nov 2014
No feedback/help whatsoever with business accounts
I app**** for 2 business accounts on 18/06/2015, being assisted by J. Goliath from the call centre. On 22/06/2015 I received a mail requesting documents, which I sent to the bank on 24/06/2015. I then followed up on the account opening and was told it would take 48 hours for the docs to be processed. <br> On 06/07/2015 I received an email requesting additional documents, which I sent through on 15/07/2015, not being aware of the mail at the time. I spoke to L. Khati at the call centre who assured me he would follow up on the matter and get back to me, which he of course did not do. I again contacted the call centre and was informed by the consultant that documents were still outstanding, but I couldn't be assisted as the bank is moving offices. On 24 July 2015 I went to the Platinum Park branch, with all the documents again, but could not be assisted. I have also asked my private banker for assistance, but he was unable to assist. I am at the end of my rope, I am losing business due to the fact that it seems to be impossible for FNB business to perform the simplest of tasks. At this stage I feel like moving to another bank. Waiting more than a month to open an account is ridiculous.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 748366NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 748366NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
