No feedback from Premier Banking

I app**** for Premier Cheque and Credit Card accounts towards the and of January and it was readily approved. Since then I've been trying to find out why there is a problem with my \Risk Profile\". I've spoken to numerous people and mailed the Premier Banking department a few times without getting any feedback or resolution. If there was a problem with my risk profile why did they approve the applications? They are supposed to be on the cutting edge of the banking world and they cannot resolve this. Can somebody please help me to sort this out."