No feedback from phone operators with screaming children in the background.

I have tried numerous times this morning to get information on how to close my COVID-19 relief account. I also need detail on money that went in and out of the account. You cannot hear or speak to the operators - it sounds like they are in a train with hundreds of screaming toddlers or driving in a car with the windows open. When I ask them to speak louder or why there is so much noise - the line gets dropped or I get muted - NO RESPONSE FORM ANYONE!!!

HOW am I suppose to do business with a Bank that cannot even provide me with basic things such as a clear phone call????

No one is assisting me to close this account - but the interest is billed every month! Is this part of your plan to make more money from your customers???

How unprofessional!!!