LR
Leigh R
1 reviews | Active since Mar 2009
01 Apr 2015, 10:33
NO FEEDBACK FROM FNB PREMIER BANKING AFTER 7 DAYS!
On 25 March, I sent a letter of complaint to FNB Premier Banking querying a charge for statements on my bank account statement. I got an automated email from them that day to say that my problem would be attended to within one working day. I am still waiting for a response 7 DAYS LATER!!! Is this the standard of service they offer their Premier customers???
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FNB (First National Bank)'s replyOfficial
01 Apr 2015, 13:14Hello sungirl,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660382.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660382.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Apr 2015, 13:14
Official
Hello sungirl,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660382.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 660382.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)