AS
Aimee S
1 reviews | Active since Jun 2019
13 Aug 2019, 13:40
No feedback from FNB on card delivery
3 weeks ago, I visited the FNB Woodlands Boulevard branch to open a new account and to order my new credit card. The consultant contacted FNB's CC team telephonically. I provided them with my delivery details and received an SMS confirming my credit card order. I have tried following up on the app, but received no feedback. I contacted the credit card customer care line, but waited so long for a consultant that I have no airtime left (and I had R100 airtime). I would like to know when I will receive my card. I've received no feedback from FNB and I am a new customer.
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Replies (3)
FNB (First National Bank)'s replyOfficial
13 Aug 2019, 14:39Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply13 Aug 2019, 14:39
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
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Aimee S's updateReviewer Update
14 Aug 2019, 16:00And I have yet to speak to someone regarding my credit card. If this is the service I am receiving now, I don't think I will be doing a complete move to FNB. ????
AS
Aimee S's update14 Aug 2019, 16:00
Reviewer Update
And I have yet to speak to someone regarding my credit card. If this is the service I am receiving now, I don't think I will be doing a complete move to FNB. ????
AS
Aimee S's updateReviewer Update
15 Aug 2019, 13:23Hello FNB, please refer to my reference *** marked a high priority as per the SMS received. It's been 3 days and still no service. If I don't receive feedback today, I will be going public on my social media pages to inform all my friends of the **** service I have received from FNB as a new customer.
AS
Aimee S's update15 Aug 2019, 13:23
Reviewer Update
Hello FNB, please refer to my reference *** marked a high priority as per the SMS received. It's been 3 days and still no service. If I don't receive feedback today, I will be going public on my social media pages to inform all my friends of the **** service I have received from FNB as a new customer.