1 reviews | Active since Oct 2017
No feedback from FNB for 3 weeks
Disgusting service from FNB, ********** activity was done on my account and i instantly reported it, yet when i call systems are always offline, there is a back log due to them moving offices ???? how does that even qualify for a excuse? their feedback time is 5 working days as far as I am aware the 13th of October is not 5 days ago? this activity has caused my account to be on a - and it is accumulating daily due to this and no one is getting back to me and i now have to pay those fees ? i defiantly will be sharing this service with my closest friends & family to ensure we all close our account with them - and to think just the other day i was recommending them. Disgusting
Hello lee-ann-drake ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello lee-ann-drake ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)