No feedback from FNB Debt review centre

<p>Since 15 March 2017, I have been trying to call the FNB Debt Review Call Centre to get assistance with settlement of all my debt with FNB. On 31/03/2017 My debt counsellor DeNovo emailed and proposed settlement amounts and we both have had no feedback not even to say we are working on it or No we can’t accept your proposal - NOTHING. Refer to the email sent 31 March 2017 07:01 AM from ********** to ********** . I myself have sent three emails SINCE 27/03/2017 but no one can assist. During last year, FNB kept calling to offer discount settlements but I did not have the money to settle now 3 months later when I want to settle and I need the help I can’t get it. 28/03/2017 I contacted Lebohang Moeletsi (who gave me a discount settlement Dec 2016) and asked him to assist , he advised he was not able to assist so I advised him to pls to speak to a manager to assist me– no feedback to date. Why now when I have the money to settle I cannot get assistance with settlement discounts! Should I keep paying FNB according to the payment arrangement for the next 2 years? Is that what you prefer instead of being settled? FNB are very quick to hand over accounts to Legal, call to threaten you and cancel payment arrangements but when you need them, they cannot assist or answer your calls. I have been a client of FNB for 20 YRS. Even though I had PAID up all overdraft debt on my FNB cheque account, they still refuse to allow me to use it. Yet I still bank with them and I still ensure monthly I pay and cover all the bank charges to keep that cheque account open, in hope that one day they will realise what a loyal client I have been and allow me to use it. I am UTTERLY disappointed in FNB what happened to 'HOW CAN WE HELP YOU'. You supposed to help your clients esp in time of need and offer as much support and assistance. Perhaps it’s now time to move my accounts ... at this rate looks like I will never clear my debt as a result of this incompetence! You keeping my life on hold FNB!!</p>