1 reviews | Active since Jun 2017
No feedback from FNB
On Tuesday (6 August) I reported an incident that happened at one of FNB's ATMs. The next day I went to the New Germany branch and filled out a claim form, having not received any confirmation of the claim having gone through (via sms/email). I emailed FNB, a few minutes later I received confirmation via sms and email and two phone calls. The email said that I would receive feedback within 24/48 hours, the lady I spoke with said they would try solve the matter with-in 3 days. Yesterday, I sent an email to care@fnb and atm@fnb, the email was read by both departments, but no response. FNB has neither provided feedback on my problem nor have they solved it. You would think that a corporation as big as FNB would know a thing or two about customer service. Is it really so hard to provide feedback?
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Pity that customers have to use this platform before we actually get the help we need.
Thank you to Sya at the New Germany branch.
Pity that customers have to use this platform before we actually get the help we need.
Thank you to Sya at the New Germany branch.