JL
Jenni L

1 reviews | Active since Dec 2015

24 Oct 2017, 08:06

NO FEEDBACK FROM FNB

After logging a complaint on the 21st already, receiving various reference numbers, I still have not had any feedback. The problem reoccurs and it is now blatantly obvious that FNB is indecisive about their clients. Why should I support a bank that jumps from one decision to another and back again continously. I am so sorry that I referred clients to them.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2017, 09:01
Official

Good Day jenni1121,

Kindly be advised every time you post a response you generate a new reference number which automatically puts your complaint at the back of the Queue.

I have reviewed your previous complaint and noted that feedback had been provided.

Please refer to the email which was sent to jennilu*******.

Good day Ms Lu**** Kindly note that you now qualify for a Temploan amount of R5000.00, you can apply again for the loan.

Alternatively please contact us on *** option 3 for assistance.

Regards FNB Query Resolutions.

Kind regards,

Hello Peter Team

JL
Jenni L's update24 Oct 2017, 09:36
Reviewer Update
Yet when the option is not offered on my homepage and when I app**** it was declined!!
JL
Jenni L's update24 Oct 2017, 09:58
Reviewer Update
Can someone please give me feedback of what is going on now?? This is ridiculous!
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2017, 10:00
Official

Good Day

Thank you for your response.

Please contact the below number as requested for assistance.

please contact us on *** option 3

Regards,

Hello Peter Team