No feedback from consultant

I would like to say that I am not happy with the service I received from Nombulelo FNB. I have been calling the call centre the whole of this week and each time I call to do a follow up on my application the consultants inform me that they are unable to assist me due to Nombulelo as she is handling my application and she still needs my personal details. I have provided Nombulelo at FNB with my information a few days ago and now I have been informed that I still need to provide her with such. How many times do I have to waste my airtime calling FNB lines to move my loans over to FNB? How many time would I be promised to receive a call back of which they never return my call? Why is Nombulelo not following up my application as promised? This is by far the most poor service I have received from FNB in fact I really can't believe that their staff are this *********** I would like a Manager to contact me and have this matter resolved as this is unacceptable.