No Feedback from ***** Case

I have ***** case lodged. some company took money from my account 3 times. call fnb to have account locked and cancel all cards which was done. the worst experience came from having the account re-instated. Poor service, consultant did not know what to do, had to go different branches, and 14 working days later, ***** case does not give feedback. everyday I have to hold on the ***** lines for long and still nothing. Having a Private Wealth account is useless as the service is really pathetic. I just want my money back and will see how to deal with other issues later.