No feedback from agents
I have open up a business account, received the card and activated on the Fnb app. Now the problem is proof of residence, I have emailed the documents as requested but I am the one that needs to follow up on why my client can't transfer money to my business account. Nobody will call and explain to me what the hold up is, I have send documents again after I call the agent no I'm waiting to see what happen. Really is not my job to call after Fnb every second day
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)