No feedback for payment relief

App**** on the FNB app for a payment relief on some of my credit products at FNB almost month ago to help me during my maternity leave where I will not be getting my salary. After phone calls to different departments, and a massive struggle on the secure chat 3 weeks later, I finally received an email address to send a follow up to as I had not even received confirmation that my application was received. on the app. Now they tell me it can take up to 10 working days to process my request, but the debit orders will go off at the end of the week. I app**** on the app way before the debit order dates, so 10 days would have been sufficient, but because I had to struggle to follow up and only now they will start processing I will go into a minus because the debit orders will still go off as usual. This is absolutely unacceptable that I, a customer of FNB for almost 13 years that never missed a single payment on anything, will sit with debit orders returning and a negative reflection on my credit record due to their incompetence!