No feedback for merchant services!

I have app**** for a new terminal over a month ago. Received a letter from FNB a month ago `We are pleased to inform you that your application has been successful. A sales consultant will be in contact with you shortly` The agent called me week later. Mr S Fillis provided me with all the documentation and I sent it back the same day. He confirmed that the new terminals will be installed within 5 working days.

After numerous unanswered mails to the consultant I mailed *** that also went unanswered. I have now been on hold for 45 minutes after my first call was dropped when a lady tried to transfer the call.

Please help!