DE
Dmitri E
1 reviews | Active since Nov 2010
09 Apr 2015, 19:54
No feedback for 3 weeks
Submitted an online application for an account over 3 weeks ago (1-HUKJK4). Submitted another application a week later (1-HX1PST). Had to call and speak to a consultant another week later to find out on the status (call reference (RK***). Its now going to be almost a month and I am not impressed with the service that I am getting at this point. Since I have had no progress via the normal channels can one of your kind customer care consultants contact me.
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FNB (First National Bank)'s replyOfficial
10 Apr 2015, 08:01Hello Dmitri,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 664263.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 664263.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply10 Apr 2015, 08:01
Official
Hello Dmitri,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 664263.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 664263.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)