No feedback, False SLA, Secure Chat - WASTE OF TIME

I am extremely frustrated with FNB's digital banking team. I put forward a digital payment reversal/refund request on 29/09 Service Request Number: ***.

Since then I have not received any feedback and my reversal has not been actioned. I have tried seeking assistance from the secure banking chat team and they just run you around in circles, I have been through 5 people so far who cannot help me. I was told to call or email the digital refunds department and I still cannot get a hold of them.

This is beyond ridiculous. The fact that there is no support from a bank who says they provide 24 hour support is absolutely disgusting. On top of that you need to pay a R326 fee for a reversal purely because it was done on the app? Absolute bull****.

All I want is this refund to be actioned. It should be hard as it was transferred by mistake to a nedbank account number which no longer exists. The least you guys can do is keep a client updated especially when you auto response an SLA of 10 working days. I need an email resolution immediately.