NO FEEDBACK, EMPTY PROMISES

<p>CAN I PLEASE HAVE FEEDBACK WITH REGARDS TO THIS ESCALATION THAT IS STILL PENDING FOR ALMOST A MONTH!!</p> <p> </p> <p>I HAVE TO KEEP ON CALLING BACK AND NO ONE CAN TELL ME WHAT IS ACTUALLY HAPPING</p> <p> </p> <p>FNB ********** AND *****!!!</p> <p>Good day Rahim Salamaan</p> <p> </p> <p>With regards to ref nr. **********</p> <p> </p> <p>No one came back to me and i had to call to ask what was happing with my refund.</p> <p>I was helped by Refilwe on Sundy 090417 who just informed me that the they will refund R119.33. That was the amount for the sim card which i never wanted and did not authorised to be debited from my account. When i asked her what about the delivery fee of R89 that was also deducted she had no clue what i was talking about.</p> <p> </p> <p>Im currently very irrated as this issue has been going on for the past 3 weeks.</p> <p>So Refilwe puts me on hold, without even telling me why im holding. I work in a financial services enviroment and deal with disputes on a daily basis. i wasnt happy with her answer and asked to speak to manager and she told me there wasnt a mangager on the floor. This just made me more upset as i knew she was lying and i insisted to talk to a mangager. After being on the call for 15 minutes, Mpho took my call, this was after the second time i insisted on talking to a manager.</p> <p> When i asked Mpho why im being **** to, he told me that i shouldnt say "you guys " as he has no part in it. According to me if you work for a company you are being associated with that company, so yes you are part of it.</p> <p>He then informed me it takes 21 working days for refunds to be done. </p> <p> </p> <p>So now i want to know:</p> <p> </p> <p>Why was there unauthorised debits done on my account?</p> <p>Why is NO ONE being helpfull wrt resolving it</p> <p>Why is your staff lying (refunds takes 7 working days and then 21 working days, including Refilwe saying there is no managers on the floor)</p> <p>Why am i not getting ALL my money back that was debited from my account. Ive explained numerous times the amount and im sure they saw it as well on my account.</p> <p>RUDE MANAGERS (Mpo, knowing he has an irrating customer on the line, still says i shouldnt blame him)</p> <p>Why no one get back to me with feedback on my issue</p> <p> </p> <p>Im seriously considering not banking with FNB anymore, although i never had any problems with FNB before and was happy with the bank.</p> <p>And i will tell everyone about my experience.</p> <p> </p> <p>I dont see why i should be the one to call FNB to ask about refunds that has been deducted from my account without my consent nor my knowledge.</p> <p>and now i have to wait "21 working days" to get that money back.</p> <p> </p> <p>Im eagerly awaited responce, more so waited to get my money back</p> <p> </p> <p> </p> <p> </p> <p><br />Apr 10, 2017<br />1 week ago<br />Official business reply:<br />Good day Ms. zoeybums101</p> <p>Thank you for bringing this matter to my attention, I do apologize for the service experience thus far. Please note that I have escalated this matter to team leaders as a matter of urgency. In addition I will be monitoring this matter further for a response to you.</p> <p>Please feel free to e-mail us further on the following e-mail address: ********** with additional information regarding your matter.</p> <p>Thanks regards</p> <p>Rahim Salamaan</p> <p>FNB Hello Peter Complaints Resolution</p> <p>(W): ********** </p> <p>E-mail: ********** <p> </p>