No Feedback. Departments work in silos. Unfriendly Personnel. Nobody takes ownership of an applicationl

<p>I am new client at FNB, and so far it's been more than a frustration. I am struggling to get feedback, Eventhough I summitted my signed documetation on time, due to the lack of urgency, nobody attends to my signed applications, which was submitted on time. The, i grace period, 10 days are very short, and if the FNB consultant neglected to review, I am penalised. Telephonically I transferred from te one consultant to the other, and on several occasions it have been explained to me "that is not my responsibility and that I should revert back the original consultant. Phoning FNB Premier, it is explained to me that I have a team of bankers to assist me with all my queries, yet I've been struggling since opening the account to receive a positive answer. Credit contradicts themselves when attempting to resolve, I received 3 different answers which is proof and evident that the consultant did not even attempt to review my status. I also requested and app**** for and FNB Petrol Card, this has not yet been delivered, but apparrently I should phone the branch to enquire. Again, FNB Premier serves no purposel I also enquired about the delivery of E- Bucks card, and was referred to E-Bucks to request. Again the unfriendly staff monitoring the calls, FNB Premier serves no purpose whatsoever. </p>