No feedback

I called fnb call Centre to seek clarity as to where I need to submit my enquiry.

1 September 2020 Sent a follow-up email Nothing Then 1 month later a one liner saying that I am at the incorrect department and referred me to the next department

Reference number for my 2 calls to verify where I should send my enquiry

RG*** AND RK***

I then emailed the 'correct' department on 5 October and to date waiting for a call/ email / acknowledge.