LP
Louise P

1 reviews | Active since Oct 2014

25 Jun 2015, 13:13

No Feedback as yet

In Oct 2014 I resorted to Hellopeter as a result of receiving messages on my cell about an FNB account that is unpaid and that I should deposit money into a certain account number.<br> Using Hellopeter caught FNB's attention and a lady from the customer service department called me to say they will contact me as soon as they have an answer as to what the sms was all about. And she promised that the necessary documentation will be forwarded to me as well.<br> To date no response from them and today I receive an sms again saying I must just deposit money into account .....<br> No contact details etc. of the writer of the sms. I am just as eager to have this resolved and to start paying this account off but will niot be doing it via an sms communication.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jun 2015, 14:33
Official
Hello ninks,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 709992.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)