No Feedback and Resolution of Complaint

Item: FNB (First National Bank)
Rating: 1
Author: Nelson A

I lodged a complaint today and FNB’s Hello Peter Team phoned and said that the complaint has been lodged and the relevant Department will phone me back this afternoon to sort out my issue.

Well no surprise, no one called me back and now I have to wait till Monday for assistance.

Due to the bad service and appalling customer service, something that should have taken a day or 2 is now going to take more than a week or even more.

Phoned FNB premier, Customer Care and Premier Client Resolutions (which closes at 16:30) and still nowhere near a resolution.

******* service and their customer care and resolutions is just as bad

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Jan 2019, 09:00

Good Day Nelson

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply26 Jan 2019, 09:00

Official

Good Day Nelson

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

Nelson A's updateReviewer Update

26 Jan 2019, 09:17

Yeah I’ve been told that before, won’t hold my breath

Nelson A's update26 Jan 2019, 09:17

Reviewer Update

Yeah I’ve been told that before, won’t hold my breath