No feedback and lack of service

On 08 September 2020, I logged an inquiry regarding a Covid Loan I never agreed to. I called on Friday 11 September 2020 with the reference number (***NF) given for my query. I was advised that someone should have called by now as your turn around time is 48 hours. The lady who assisted advised it was escalated again to the person responsible and I will get a call before end of business.

I urge FNB to look into this, you debited my mom's account without consent, between FNB and Direct Axis something has gone horribly wrong. I did not agree to the Covid Relief. Not by signature or verbal and no supporting documentation was ever sent as I said I do not wish to have the Covid Relief Loan.

I request someone call my mother about this urgently. ***.