NO FEEDBACK AND I PHONE EVERY SATURDAY

Good Day,<br> <br> I was pre approved for a loan by FNB, on numerous occasions. I even tried the online loan application but its not very user friendly, requested numerous times for someone to phone me back guess what still no call. I was told there is a specific lady busy with my loan application. Every Saturday for the past 4 Saturdays I phoned and every time they tell me she is either busy on the phone or not at her desk or she will call me back. I have not yet received any calls and I am getting very frustrated I even stopped using my FNB account due to lack of service. Do you want to assist or not?