NO FEEDBACK AND BAD SERVICE

Item: FNB (First National Bank)
Rating: 2
Author: Nerine K

Send e-mail to [Email Removed] [Email Removed] [Email Removed] and read my e-mail, but did not respond.<br> This is the second time this year that I, as I client has to go through the same issue (11 March 2015).FNB just send a sms to collect card at a specific branch. I did not live and work in Stellenbosch. <br> <br> This is my second time this year that I'm going through the same issue . You just send just a card to remove it - I live and work in Stellenbosch . Please take time and read your promise in adverts and on your website (FNB offer the following - \Free delivery of your card

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Replies (1)

FNB (First National Bank)'s replyOfficial

28 Sept 2015, 09:05

Hello NerineKoch,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 767282.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply28 Sept 2015, 09:05

Official