No Feedback after ten days for reversal on Account

I am trying to resolve a disputed authorization hold on my account<br> <br> Have emailed and called Fnb numerous times still no response in getting the funds back in my account<br> <br> Keep getting told matter will be escalated and it will take three days. When i sent through the forms I was told it will take 7days. Its been 7days already.<br> <br> Its been more than a week already<br> <br> We are in UAE and calling and being on hold getting cut off constantly very frustrating<br> <br> Craig Lang was assisting me by replying to my email but that was it. Spoke to David Williams. Spoke to Nicolene. And Mbali Ndlovu. And the list goes on <br> <br> Here are all the reference numbers<br> <br> (CAS-173901-S6N5K7)<br> <br> CRM:***<br> <br> CRM:***<br> <br> RB***<br> <br> CAS-158777-Q8R7W6<br> <br> complaint reference 761436<br> <br> CRM:***<br> <br> Your FNB Query and Complaints Resolution enquiry, Reference No: 8CYZGU7R<br> <br> As you can see I have alot.<br> Nothing further.<br> <br> I have so many reference numbers for when I call. Not sure what to do.<br> <br> Could someone assist please. Its been ten days come on. <br> <br> <br> Cant be reached on my SA cell number because i do not hage roaming its expensive <br> <br> I do have a uae cell number ***<br> <br> Kind regards<br> Michelle