1 reviews | Active since Jul 2009
No feedback after instruction given
<p>I went to the branch in East Rand Mall, Sunday 4 September 2016 to close my business account. The staff told me they could not preform this task on a Sunday but came up with the plan that I sugn a written instruction and they will close the account on the Monday. It has now been 2 weeks and I have no notification that this account has been closed. Now it's almost month end again and I am going to have to pay bank charges because of their negligence. It still reflects on my online banking too. How can you do everything online but not close an account? Please confirm that this account is closed</p>
Good Day Mrs Vermaak,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Vermaak,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)