No feedback after enquiry on fnb online banking

Item: FNB (First National Bank)
Rating: 2
Author: Garth P

I logged into FNB Online Banking on 5th October 2015 and made an enquiry as follows. I received an email a week ago stating that I am losing ebucks as a result of me not having a credit card and advising what I could have earned. I received a sms on 28th September 2015 stating that a platinum credit card has been approved for me. But no further details as to where the credit card is, where I must collect same, nothing??? On online banking I received a response with ref number QM8PJ7J stating that a consultant will contact me within 24 hours. Well it is now 48 hours later and still I have not received a call. FNB, your service is lacking when it comes to online banking

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Oct 2015, 10:48

Hello pratt333,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 777455.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Oct 2015, 10:48

Official