no feedback after almost a week FNB

I have logged a complaint with FNB life last week Tuesday 10 November 2020 and recived an automated response with reference nr FNBREF#*** and to date i have received no further communication or a solution to my issue, the're slogan is " how can we help you" you can help by making contact with your customers as you automative system sucks tomorrow is Tuesday again so exactly a week will go by with no Feedback from FNB