NO Feedback after 4 days

<p>I took out a consolidation loan last year with FNB. Due to circumstances i had to make debt again. It has gotten so bad that i can't survive anymore. Considering that i have been with FNB for years now i approached them for help. I told them that i dont want to go under debt review as it will reflect negatively against my name. i got a response on the 17th of July saying that my request has been forwarded to the relevant department and that i should allow 24 to 48 hours. Today is the 21st (4days later) and I have not gotten feedback. I have e-mailed FNB, phoned them but nobody can or want to assist me. If they don't want to assist or help me, they should at least let me know. I got through to an agent but my phone died and i do not want to discuss these things while i am at work. This is the first time i have really been dissapointed with FNB. Would have been nice to have someone phone me or e-mail me saying whether you are dealing with my situation or if you don't want to help me. Not happy and very frustrated.</p>