NO FEEDBACK AFTER 30 DAYS, NOT ANY FORM OF COMMUNICATION

Today marks 33rd day since I logged a query regarding a *****ulent transaction specifically 2 of them that went off on my Debit Account and I have been told by the consultant who assisted me to logged the query that it will 7-30 days to get feedback from someone ***** department till this day no one has ever contacted me not even an email confirming that my query has been received so yesterday (6 Nov) I went back to the bank to find out what's really going on the consultant told me is only now that they assign my query to an investigator and it will take up to another 7 days to get feedback of which I know it will be another 30 days, your customers or ppq sucks I didn't expect this from such big bank it is a disgrace... This is my money