No Feedback after 2 Hello Peter Complaints

I have logged a complaint on Hello Peter on the 28 Sept 2017 about the really NO customer care I'm receiving from FNB, received an email from TJ Dikgale, which I rep**** on, an nothing since then. I then logged a complaint AGAIN on Hello Peter on the 3 Oct 2017, got contacted by F Plaatjies, rep**** to her request, and nothing since then!

Really will anyone from FNB help me???

Or must I rather change all my accounts to a bank that is prepared to go the extra mile for their clients?